GidePass Madrid Pass.

The GidePass Madrid Pass costs €4.99 and provides access for 7 days from activation.

This is a one-off payment, not a subscription. There are no automatic renewals. If you need more time, extend access by 2 additional days for €1.99.

The pass includes 8 guided routes, GPS and navigation, camera assistance, Food, Madrid Live, practical help and day trips to Toledo and Segovia.

Some third-party services, admission tickets, transport, restaurants or experiences may cost extra and are not included unless expressly stated.

When purchasing is enabled, check the total amount and stated taxes before confirming payment. Access requires the account linked to the purchase. The 7 days start on activation, not payment; there is no automatic renewal.

If access fails, email soporte@gidepass.app with your purchase reference and a description of the issue. Invoice requests, complaints and refund requests can also be sent to this address. Do not send passwords or full card details.

Camera and GPS features depend on device permissions and connection conditions. Camera information is guidance only: it does not certify ingredients or the absence of allergens. Confirm these details with the establishment.

Opening times, prices, availability, transport routes and other external information may change. GidePass aims to keep content current, but critical details must be confirmed with the relevant official provider.

GidePass is a travel support tool. Navigation directions, food recommendations and other contextual information do not replace signs, official instructions or your own assessment of your surroundings.

You can request a refund for the Madrid Pass within 3 hours of payment confirmation, even if you have activated and used it. This is not a free trial: you purchase first and may request a refund within that period.

Request it from your account under Manage refund. Pass access is cancelled and the amount paid is refunded, including any extensions for that same pass. Stripe processes the refund to the original payment method; funds may take several days to arrive depending on your bank. If the processor rejects the refund, the issue is displayed and may require review.

The guarantee starts when payment is confirmed, even if you buy before travelling. It is separate from the 7 days of use, which start on activation. This additional guarantee does not replace or limit statutory withdrawal rights or rights relating to non-conformity.

You generally have 14 calendar days from purchase to exercise your right of withdrawal, unless an applicable legal exception applies. Email your unequivocal decision to soporte@gidepass.app, stating the purchase email, date and order reference. The 3-hour commercial guarantee is additional and does not limit this right.

Activation alone does not waive your rights. Any exception to withdrawal requires compliance with the information, consent and confirmation requirements applicable to the digital content or service. Your rights relating to non-conformity remain unaffected.