HELP
If you have a question about your pass, a route, an issue or any GidePass content, we want you to find a quick, clear answer.
Email soporte@gidepass.app with questions about your pass, routes, camera, wallet or any issue. The automated assistant is also available in the app.
If an issue concerns a purchase, keep the confirmation email and order reference so we can find it faster.
If you spot an incorrect opening time, price, location or other detail, email soporte@gidepass.app with the place or route and a brief explanation so we can review it.
Always confirm critical information, such as official opening times, admission requirements or third-party services, with the relevant provider.
If you represent a cultural venue, experience, restaurant, activity or tourism project and think it fits GidePass, submit a proposal through the Partners section. Applications are reviewed before inclusion.
Use the same email for privacy enquiries. Do not send passwords, full card details or tickets containing QR codes.